Frequently asked questions (FAQ)

Our factory and head office are located in Quebec, Canada. Please note that our facilities are not open to the public.

Yes! Are certified by the BRC (GFSI) certificate! Email us for more: hello@poseidn.com

There is no Poseidn store as such but a pick-up point at our office. However, a growing number of retailers across Canada and the USA have our products in stock. To know their location, click on the following link: https://poseidn.com/stores/ We strongly recommend that you contact the dealer before going to the store as most of them have a limited selection of our inventory.

This is something we've been wanting to do for some time, but Health Canada is very strict about packaging regulations. To date, we have not found a good solution to meet the packaging requirements for this type of product. We hope to find a solution to this problem soon.

The mixologist part of ourselves says that it is not optimal, but there are a lot of combinations that will work. Every cocktail recipe is designed to work with a specific type of spirit, but in a world of infinite tastes, you get to try whatever you want! Who knows, maybe you'll find an exquisite cocktail recipe that we'd love to hear about!

Definitely, you can use almost any of our recipes without alcohol. Mocktail recipe is on the website page of the product. Simply look for a button that says "Mocktail".

The shelf life of the products varies depending on the recipe. The recipe is usually 1-2 years after the manufacturing date. The products must be kept in a dry environment. Humidity is the main factor that will affect shelf life. We recently went through a lot of tests with our product to ensure that we provide a more accurate best before date.

The very best way to keep the bombs as long as possible is to store them in a dry place free from humidity and away from any heat source. The important thing is that the packaging remains airtight. This is what guarantees the proper functioning of the product.

We recommend dissolving the cocktail bomb in the right amount of alcohol first. Stirring the mix a bit to fully mix it. The amount of time you might need to stir will depend on the recipe - since we use natural ingredients, some of them are just naturally slower to dissolve.

Tips : Do not try to dissolve the bombs in sparkling water right away. They are specially designed to melt in flat liquid i.e. alcohol, water, etc.

There are no chemicals added in our ingredients. We only use top quality natural flavors made here in Quebec.

Our drink bombs contain a very low amount of sugar to achieve the best balance in the taste. We work hard to make our recipes as healthy as possible. Our ingredients are carefully chosen and are approved by Health Canada.

By the way, most major juice brands contain more sugar than our product ;)

All our drinks are 100% nut-free. We operate in a nut-free facility and therefore our procedure standards are highly checked. Enjoy !

All our drinks are vegan, dairy and egg free. We carefully choose the ingredients that enter our recipe and we pay special attention to ensure that as many people as possible can fully benefit from it.

All our drinks are 100% nut-free, vegan, dairy & egg free and gluten free as well. We carefully choose the ingredients that enter our recipe and we pay special attention to ensure that as many people as possible can fully benefit from it. Furthermore, we operate in a nut-free facility and therefore our procedure standards are highly checked.

We do not recommend eating the products because they are made to dissolve in liquid. However, no harm should be caused if eaten raw.

Our factory and head office are located in Quebec, Canada. Please note that our facilities are not open to the public.

We receive an increasing amount of demand concerning this possibility and this is something that we will consider in the near future, but for the moment, we ship to Canada and the United States only.

For the main urban areas in Quebec and Ontario, it can take up to 3 days before your order is processed and usually takes 2 to 5 business days to be delivered. The delay varies considerably for remote areas, as it depends mainly on the local operator.

Shipping costs vary greatly depending on the destination and the weight of the parcel. However, for any order over 60$, the delivery is on us.

If the product received is defective, please send a photo clearly demonstrating the defect to: hello@Poseidn.com or to Poseidn s.e.c. 550, avenue Godin, Québec, Québec G1M 2K2.

If Poseidn is able to see that there is actually a defect related to the product, it will be refunded to you.

Upon delivery, if your order is incomplete, Poseidn will grant you an applicable credit online equivalent to the purchase price of the product in Canadian currency (including applicable taxes).

A damaged product is a product that was not received in the same condition as it was when the order was sent. For example, the consumable product is crushed. In such cases, Poseidn will give you an online credit equivalent to the amount paid in Canadian currency for the damaged product upon receipt of a photo to: hello@Poseidn.com or to Poseidn s.e.c. 550, avenue Godin, Québec, Québec G1M 2K2.The request must be made within 7 days of the date of receipt of the damaged product, without exception.

For special order requests, please contact customer service at hello@poseidn.com. You will be put in contact with the right person to answer your needs.